Frequently Asked Questions

We hate to see you go! But if you must, the process is easy. You can fill out a cancellation form at the front desk of your home club, or send a letter (preferably via certified mail) to your club requesting cancellation. Memberships can’t, unfortunately, be cancelled by email or phone. Please remember that your cancellation request is subject to any obligations of your membership agreement. Your club staff will be able to review the terms of your membership agreement and answer any questions you have. If you are cancelling because you’re unsatisfied with your Planet Fitness location, please speak with your local club manager before making your final decision. We welcome feedback and would love the opportunity to improve and hopefully change your mind!

You can transfer your membership online with just a few clicks (you’ll need your Planet Fitness key tag number). A few things to be aware of before you transfer: You have to have been a member at one location for at least ninety days, you must have a monthly (not annual) membership, and you can’t owe any outstanding dues or fees at your current club.

Your local club is the best place to go for help with any billing-related issues (including requesting refunds). Or, you can update your billing information or review your membership agreement online.

Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership type. A staff member at your club can help you determine when your annual fee date is.


We offer [email protected] – a series of focused fitness training sessions led by certified fitness instructors that’s designed to help members get familiar with the equipment and to build an individual workout plan to follow at their own pace. [email protected] sessions are done in small groups, free to our members, and available on a first-come, first-served basis. We encourage people to sign up in advance, as they fill up quickly! You can find our [email protected] class schedules on the web page for your club (search for your club here), at the front desk in your club, or on the PF App (if you haven’t downloaded the app already, you can find it in the Apple Store or Google Play). 


Contact Your Home Club
Contact Your Home Club

As each club is a privately-owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk - they will be more than happy to assist you.

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Still Need Help?
Still Need Help?

If you have already contacted your home club and still need help, please contact the Member Services Team.

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