What is Planet Fitness’ response to COVID-19?

Please click here to read a message from our CEO, Chris Rondeau.

Are all locations closed?

All locations are closed until further notice.

If my club is closed, how will I find out when it plans to reopen?

We will keep you informed via email and let you know when your club is ready to reopen. You can also check your local club page on PlanetFitness.com/gyms or your club’s Facebook page for updates.

How do I cancel or freeze my account if my club is currently closed?

We have proactively frozen all memberships on your behalf, and you will not be charged any fees during this time. We will keep you informed and let you know when your club is ready to reopen, and look forward to serving you in a clean, sanitary, and judgement free environment. Can’t wait to see you back in the club soon!

If you have any questions about your membership in the meantime, visit PlanetFitness.com/about-planet-fitness/contact-us and we would be happy to assist you.

My club is closed and they charged me. Will I be refunded for this month?

Unfortunately the timing of mandates and closures lead to some of our members being billed shortly before we closed. Rest assured that you will not be charged for any days when the club was closed. We will make an adjustment on your next billing cycle when we reopen.

What if I pre-paid my membership for a year?

If you have a prepaid membership, the expiration date of your membership will be adjusted by the number of closed days. For example, if we are closed 30 days and your membership was set to end on or about November 30, that membership will be extended to on or about December 30.

Does Planet Fitness offer any digital workout content I can use while my club is temporarily closed?

Yes, we have your backs! Our mission is to keep you moving which is why we launched our “United We Move” Campaign. While our clubs are temporarily closed, we’re bringing the best of our Judgement Free Zone® to you.

  • Check out the Planet Fitness Facebook Page for "Home Work-Ins" - a series of free fitness workouts for everyone – that will be streamed live daily Monday – Friday at 7 p.m. ET hosted by our trainers and surprise celebrity guests.  For anyone who can’t participate live, each workout will also be available to view on both the Planet Fitness Facebook page and YouTube channel after the broadcast is over. There is no equipment needed and all classes will be 20 minutes or less.
  • Download the Planet Fitness app which includes access to even more fitness content and over 500 exercises that can be done at home!