COVID-19 Update

Last updated May 17, 2021

Frequently Asked Questions

Enhanced Cleanliness Procedures - the Clean Thumb Club™

Your health and safety is our #1 priority, and we're committed to keeping our clubs clean and safe as we know working out is essential for your physical and mental well-being. As a leader in the fitness industry, we’ve always had extremely high cleanliness and sanitization standards in place. Our employees conduct regular and thorough cleaning of all equipment, surfaces, and areas of the club and regularly complete deep cleanings. Although we cannot eliminate all risks associated with COVID-19, we've taken several additional steps to strengthen our existing cleanliness policies and procedures to help keep you and our employees safe.

Below is what you can expect when you visit your local club:

  • The wellbeing of our employees and members continues to be our number one priority. Planet Fitness employees, members and guests should adhere to individual state and local mask requirements
  • All employees will have completed extensive training related to our enhanced cleanliness and sanitization policies and procedures
  • Employees will receive daily temperature checks at the start of their shifts
  • Increased, thorough cleaning will be conducted using disinfectant on the EPA list effective against COVID-19. This includes 20-minute walk arounds by our employees to continually clean and sanitize high-touch areas
  • Increased sanitization stations will be available throughout the gym floor for member use – look for the yellow flags!
  • Touchless check-in is available via the free Planet Fitness App featuring COVID-19 wellness questions. Simply download the app in advance and scan in at the front desk. In addition to a touch-less check-in experience, our app also puts the gym in your pocket with over 500 workouts at your fingertips.
  • The Crowd Meter, a feature on the Planet Fitness App, that allows members to check club capacity in real-time before leaving the house.
  • New signage will be placed throughout the club that highlights our sanitization and Social Fitnessing™ guidelines
  • PE@PF may be temporarily modified based on local guidelines and restrictions. You can sign up for a session on the Planet Fitness App. Check your local club for more details.
  • Additional information about operating hours or other local guidelines that may apply can be found on your club page.

Finally, be sure to also checkout this VIDEO on how we are keeping our members and employees healthy and safe.

Our employees will be conducting increased, thorough cleanings throughout all areas of the club using disinfectant on the EPA list effective against COVID-19.

Yes, we do! You will find increased sanitization stations throughout the gym, fully stocked with disinfectant spray and hand sanitizer. We want to keep our PF community strong and healthy!

Check out your local club page on our Club Finder to find out if your club has reopened and if your club has a change in hours or capacity limitations.

Here’s how you can be “Cleansiderate” and do your part to help keep our Planet community healthy:

  • The CDC recommends you wash your hands for at least 20 seconds with soap and water before using equipment
  • Remember to disinfect equipment before and after use
  • Maintain physical distance between members and employees
  • Please stay home if you're not feeling well. Don’t worry, we’ll be here for you when you feel better!

We couldn’t do it without our awesome PF employees, and their health and safety is our priority. We are providing all employees with PPE such as masks and gloves. They have conducted extensive training on our enhanced cleanliness and sanitization policies and procedures upon returning to work. Additionally, all employees will have their temperatures taken when they arrive for work each day.

We know you love working out with your PF trainer! To enable physical distancing and keep our employees and members safe, PE@PF may be temporarily modified based on local guidelines and restrictions. You can sign up for a session on the Planet Fitness App. Check your local club for more details.

Out of an abundance of caution, we have temporarily suspended our Pizza Monday and Bagel Tuesday events. Our top priority is your health and safety, and temporarily suspending these events helps us to maintain appropriate physical distance between members and employees, and lessen the amount of touch points between people, food and other surfaces. We will continue to evaluate the situation as it evolves and will be sure to keep you up to date with any future changes to our offerings.

Planet Fitness' Mask Policy

The wellbeing of our employees and members continues to be our number one priority. Planet Fitness employees, members and guests should adhere to individual state and local mask requirements.

Per the Planet Fitness mask policy, employees, members and guests should adhere to individual state and local mask requirements.

Per the Planet Fitness mask policy, employees, members and guests should adhere to individual state and local mask requirements.

Please see the front desk at your local club and they would be happy to provide you with a mask if supplies are available.

We know that wearing a mask while working out may be new for some of our members. Here are a few tips from our awesome PF trainer Teddy Savage! You can also check out a video from him HERE.

Teddy’s tips:

  • Choose a mask that works for you. Don’t get caught up in the “one size fits all” thought process when choosing your mask.
  • Breathe to the beat of your own drum. Hum a little tune in your head to control your cadence of breath.
  • Infuse active rest in lieu of strict cardio. It may be slightly more challenging to do steady state cardio. So instead, do a few seconds of active rest when exercising. For example, if you’re on the treadmill jogging on an incline, decrease the incline or slow to a fast walk to catch your breath. Then, you can speed back up again.
  • Plan for breaks into your routine. Tactfully place breaks into your routine as you are getting used to working out with a mask.
  • Use shorter time intervals for your work to rest ratio. Instead of doing one 60 second time interval, break it up into two 30 second or three 20 second intervals.

Wear your Mask Correctly

  • Wash your hands before putting it on
  • Put it over your nose and mouth and secure it under your chin
  • Try to fit it snugly against the sides of your face
  • Make sure you can breathe easily

Membership Questions

Yes, for clubs that have not reopened, your membership remains frozen. You will not be charged any fees while your club is closed. We will keep you informed and let you know when your club is ready to reopen, and look forward to serving you in a clean, sanitary, and Judgement Free environment. Can’t wait to see you back in the club soon!

If you have any questions about your membership in the meantime, visit our Contact Us Page and we would be happy to assist you.

Don't worry, while your club is closed, we've got your back! Your membership will be frozen and you will not be charged any fees while your club is closed. We will make an adjustment on your next billing cycle when your club reopens for any unused days for which you have previously paid.

If you have a prepaid membership, the expiration date of your membership will be adjusted by the number of closed days. For example, if we are closed 30 days and your membership was set to end on or about November 30, that membership will be extended to on or about December 30.

If your annual fee date was going to change given the club closures in March, all members with an email on file were notified in advance of this billing date change upon your club reopening.

The annual fee is a one-time fee, per your membership agreement. Unlike monthly membership dues, it is not based on the billing days or amount of days open and is a maintenance fee to provide our awesome members with a Judgement Free fitness experience.